LOKA Beauty Studio

Privacy Policy

Effective July 28, 2026

Plain language, like everything else we do

LOKA Beauty Studio ("LOKA," "we," "us") respects your privacy. This policy explains what information we collect when you visit lokabeautystudio.com, book with us, or communicate with our studio, and how we use and protect it.

Information We Collect

Contact and booking details: your name, phone number, email address, and appointment information when you book online, by phone, by text, or in person.
Service history: notes about your services, formulas, and preferences so your visits stay consistent.
Communications: messages you exchange with us by phone, text, web chat, web call, or email.
Website data: standard analytics such as pages visited, device type, and general location, collected through cookies and similar technologies.

Calls, Texts & Our AI Receptionist

LOKA uses an AI-powered receptionist to answer calls, texts, and website chats 24 hours a day. When you call or message us, your conversation may be handled by this AI assistant and may be recorded, transcribed, and reviewed to book your appointment accurately and to improve service quality. You can ask to speak with a human team member at any time, and your request will be honored.

SMS / Text Messaging Terms

By providing your mobile number and opting in, you consent to receive text messages from LOKA Beauty Studio, including appointment confirmations, reminders, booking follow-ups, and occasional promotional messages.

Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or call (302) 600-1538.
Consent to receive text messages is not a condition of purchasing any service.
Your mobile opt-in and SMS consent are never shared with or sold to third parties or affiliates for their marketing purposes.

How We Use Your Information

To schedule, confirm, and manage your appointments.
To personalize your services and keep your color and treatment history accurate.
To respond to questions and requests across every channel we offer.
To send appointment communications and, with your consent, occasional promotions.
To operate, protect, and improve our website, systems, and studio.

Sharing

We do not sell your personal information. We share it only with service providers who help us operate, such as our booking and scheduling platform, payment processors, and communication systems, and only as needed to provide our services, or when required by law.

Cookies & Analytics

Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can control cookies through your browser settings.

Data Retention & Security

We keep your information for as long as needed to serve you and meet legal obligations, and we use commercially reasonable safeguards to protect it. No method of transmission or storage is 100 percent secure, but we work with reputable platforms and limit access to those who need it.

Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional communications at any time, by contacting us at book-now@lc.lokabeautystudio.com or (302) 600-1538.

Children

Our website and marketing are not directed to children under 13, and we do not knowingly collect their personal information online. Services for minors are booked and managed by a parent or guardian.